Refund policy

30-Day Return & Posture Guarantee

At Aura Spinal™, we want you to be completely satisfied with your ergonomic setup. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in good condition, free from damage, and returned with all original parts and packaging whenever possible. Proof of purchase is required.

How to Start a Return

To initiate a return, contact us at auraspinal@outlook.com. If your return is accepted, our support team will provide you with a return authorization and the exact return shipping instructions. Items sent back to us without prior authorization will not be accepted.

Please note: Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Damages and Issues

Please inspect your order upon reception and contact us immediately at auraspinal@outlook.com if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exclusions

We cannot accept returns on gift cards or promotional final-sale items.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method within 5–10 business days.